BOOKING TERMS & CONDITIONS
Please read through our Booking Terms & Conditions which we believe are clear and work in a manner to be considerate and fair to both you, as our valued client, and us, a small independent company with a passion of being able to work with its clients on a personal level.
By proceeding with booking a Your Mountain Adventure Ltd course or adventure in the UK or abroad, via our website (www.yourmountainadventure.com), by contacting us directly, by social media platforms, or by any other means, you agree to the following Terms & Conditions as outlined below.
Deposits
All deposits are non-refundable and non transferable.
Bookings made at least 16 weeks in advance of course start date are eligible for a 14 day cooling-off period in which, with cancellation in writing or by email recieved by Your Mountain Adventure Ltd within 14 days of booking, will be entitiled for a full refund. This condition applies to bookings made by payment in full or by deposit.
A deposit or full payment is required to secure a booking.
Balance of Payments: The balance of remaining course fee should reach Your Mountain Adventure Ltd no less than 42 days/6 weeks prior to stated date of UK Courses and Adventures and 70 days/10 weeks prior to stated date of International Expeditions and Adventures. Non-payment of balance prior to relevant due date may result in cancellation of your booking and loss of deposit paid. In such cases, Your Mountain Adventure Ltd reserves the right to re-sell your course/expedition space without making refund of deposit paid.
Cancellations
Notification of all cancellations must be in writing or by email.
In the case of cancellation of your booking the deposit amount shall be forfeited.
Refund of your booking fee shall only be made (less deposit) where notification of cancellation has been received no less than 42 days/6 weeks prior to your chosen UK Course or Adventure and/or 70 days/10 weeks prior to your chosen International Expedition or Adventure start date.
Should you cancel your booking or full payment is not made no less than 42 days/6 weeks prior to your chosen UK Course or Adventure and/or 70 days/10 weeks prior to your chosen International Expedition or Adventure date, then Your Mountain Adventure Ltd reserves the right to only reimburse the cost of your booking (less deposit) if successfully reselling your chosen course/adventure/ expedition place.
In the case of a necessary client cancellation we will always try our upmost to resell that position to enable refund of course/expedition cost (less deposit).
Cancellation by Us
In the extremely unlikely event of cancellation on the part of Your Mountain Adventure Ltd caused by ‘force majeure’ (examples of which are but not limited to War, Riots, Civil Disturbances, Terrorist Activity or Consequences, Natural Disasters, Fire, Health Risks, Industrial Disputes, Actual or Potential Severe Weather Conditions and any other similar events beyond our control) participants will be notified by telephone, in writing or by e-mail as soon as practicable and the following options offered:
1. an alternative course on the same date.
2. an alternative date for the same course.
3. an alternative date for an alternative course equal to original monies paid.In the case of cancellation by Your Mountain Adventure Ltd for any other reason than those stated above (or due to non payment of fee) a full refund or alternative booking shall be available.
Covid-19 Terms & Conditions
In the case of a course or adventure being cancelled by us due to Government imposed restrictions we will attempt to rearrange the dates or provide a full refund.
In the case of a client/participant being required to self-isolate due to a positive Covid-19 test, and can prove this result, we will offer transfer of the booking to a suitable alternative date or a full refund of the booking.
In the case of a client/participant displaying symptoms of Covid-19 immediately prior to/on their booking start date, we will offer transfer of the booking to a suitable alternative date, transfer of the value of the booking to an alternative course/adventure, a voucher to book an alternative date/course to start within the following 12 months.
All clients and participants must complete and return the Your Mountain Adventure Ltd Health Screening Form no more than 48 hours prior to course/adventure start date and time.
All clients and participants are required to supply their own masks, hand-sanitiser, golves, and all other forms of PPE.
Insurance
You should hold relevant insurance for your course to cover all eventualities such as; all cancellations, medical expenses, travel delays, search & rescue, equipment loss or theft and evacuation costs.Providing proof of holding appropriate insurance relevant to destination & activity is a condition prior to embarking on all overseas treks & expeditions. Your Mountain Adventure Ltd reserves the right to exclude any person not holding appropriate insurance from any overseas trek/expedition without obligation of trek/expedition cost refund.
Your Mountain Adventure recommends;
• BMC Travel Insurance
Participation Policy
The undertaking of an adventurous activity must also by definition be the undertaking of an activity that holds an element of risk to the participants, if it was possible to eliminate all risk from an activity then the given activity would cease to, any longer, be adventurous.
Mountainous and upland environments are, deservedly so, regarded as hazardous areas which hold an element of risk of injury or, in the extreme, death.
By choosing to take part in a mountainous/upland adventurous activity or spend extended periods of time immersed within these environments all participants must also consider the associated risk and accept responsibility for their own participation.
Your Mountain Adventure Ltd fully supports the belief & credible medical evidence as to the benefits that can easily be gained to increase both physical & mental well being through simply spending quality time surrounded by the mountain & upland environments.
As such Your Mountain Adventure, whilst respecting the associated risks, feel the positives that will be gained far outweigh the negatives which are a consideration.
British Courses/Treks
The British Isles offer some of the most beautiful and varied landscapes comparable with anywhere around the world.
Many of these are reasonably close to highly populated urban areas and are easily accessible to many visitors at any time, this can easily give a false impression of these areas being benign and safe environments.
However the mountain and upland environments should never be underestimated for their ability to be seemingly ‘cruel’ to the unwary or unprepared.
The often ‘changeable’ weather of the British Isles can be particularly challenging, easily turning what was a walk on the hills into a life threatening situation if not given due respect.
Overseas Treks/Expeditions
Joining an overseas expedition or adventure is an opportunity to visit some of the many exciting regions and landscapes around the world, and to gain a first hand experience of alternative ways of life.
These regions may be vastly different from the UK in respect to infrastructure, culture, lifestyle and standards of health & safety.
Whilst this is the very essence of joining an overseas adventure there may be serious implications if you were to be become unwell, injured or require medical treatment.
Something that may seem trivial at home, such as rinsing a toothbrush under a tap, requires consideration and treat with due caution.
Care should also be taken to show respect to local culture and customs, and also observe laws and regulations of the country in which you are a guest.
Security has also to be carefully considered. Whilst taking every precaution can stifle the whole experience and reason for joining an overseas expedition, it is wise to keep updated with the latest security advice and also not display what may appear to be expensive items or amounts of large amounts of currency in public areas.
Snow/Winter Courses & Adventures
The addition of snow on the mountains can produce a jaw dropping landscape, however it also means careful consideration should be given to the additional hazards and level of risk. Whilst we hope to be able to benefit from these special conditions through experience and education it may be necessary to avoid previously considered areas in favour of safer conditions.
Climbing & Bouldering
Climbing & Bouldering can be exciting, enjoyable and highly motivating activities that can become a lifetime hobby, passion or even career to many.
The action of climbing vertically away from a solid underfoot surface, against gravity, by placing hands and feet on small holds or features has obvious risks.
The fear of falling is one we are all born with.
While the risks are obvious these can be largely negated by use of good technique and by following recognised methods of good practise.Participant ResponsibilitiesThe participant/customer should as far is reasonably practicable take responsibility for ensuring -
1. The activity, course, expedition offered suits the participants expectations, capabilities and needs.
2. That any distress or concern during, or resulting from, the activity is drawn to the immediate attention of the leader in charge
3. That participants’ actions conform to any safety guidance given during the process of leadership, instruction or supervision at any time during an activity,course or expedition.
4. In the event of a participants disregard of safety instruction, or who’s actions are judged to risk their own/or others safety and wellbeing they may berequired to leave the activity, course or expedition.
5. That they are aware of the recognised risks and hazards associated with the activity, course or expedition and are prepared to accept them.
6. That the equipment and clothing used are suitable for the activity and worn as directed and that due regard is given to care of the environment and other users.The BMC acts on behalf of walkers, climbers and mountaineers in the UK and offers the following participation statement that we ask you to agree to:"The BMC recognises that climbing, hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement."Please view our Health & Safety policy here.